Plumbing Services in Valparaiso, IN | Serving
NW Indiana & Chicagoland

“My sump pump was randomly running, and I had requested a technician to evaluate what the problem was. Two techs arrived at my home and I showed them to the sump pump. One sat on the floor (he was morbidly obese and perspiring) during the entire time, while the other proceeded to inspect the unit with a flashlight. I informed them that the unit would cycle for about 1 minute then shut-off. It cycled twice in their presence, and they proceeded to give me a detailed explanation citing that the battery was low, and needed to be replaced, but other wise THE SUMP PUMP WAS OPERATIONAL. I informed them that I had the unit since 2019 (with no issues) and now it was not functioning normally. I again asked was the unit operational and they both reiterated that it was OK. I remitted $95.00 as a service fee per our agreement. After they left I immediately called another service to assess the sump pump. This technician unplugged it, running it through another outlet, ran water through the system, and performed a physical inspection with a flashlight. He stated that after running water through the system IT WAS NOT OPERATIONAL OR FUNCTIONAL AND NEEDED TO BE REPLACED! I had the sump pump replaced the next day. I strongly urge others to not consider this company for plumbing services due to their egregious lack of efficiency, and their lackadaisical approach to evaluating plumbing issues.”

“My sump pump was randomly running, and I had requested a technician to evaluate what the problem was. Two techs arrived at my home and I showed them to the sump pump. One sat on the floor (he was morbidly obese and perspiring) during the entire time, while the other proceeded to inspect the unit with a flashlight. I informed them that the unit would cycle for about 1 minute then shut-off. It cycled twice in their presence, and they proceeded to give me a detailed explanation citing that the battery was low, and needed to be replaced, but other wise THE SUMP PUMP WAS OPERATIONAL. I informed them that I had the unit since 2019 (with no issues) and now it was not functioning normally. I again asked was the unit operational and they both reiterated that it was OK. I remitted $95.00 as a service fee per our agreement. After they left I immediately called another service to assess the sump pump. This technician unplugged it, running it through another outlet, ran water through the system, and performed a physical inspection with a flashlight. He stated that after running water through the system IT WAS NOT OPERATIONAL OR FUNCTIONAL AND NEEDED TO BE REPLACED! I had the sump pump replaced the next day. I strongly urge others to not consider this company for plumbing services due to their egregious lack of efficiency, and their lackadaisical approach to evaluating plumbing issues.”