“One February 10th we had our water heater replaced. After coming home from work our water heater was cracked and leaking. I made the call to Young Plumbing and by 7 PM they arrived. The transaction was efficient and fast. My issue is that while cleaning the area out our furnace kicked on and off . It is in a closed space so once the new water heater was installed and fired up between the new water heater and the gas/ furnace heat running our carbon monoxide detector kicked on. I was told to either turn off the new water heater or furnace. I was home with both of my boys , windows open, alarm going off, and told payment was due. The two men who should have known about HVAC acted like they had no idea and I needed to call someone else. It was 9:30 at night. We did not rest easy that night.”
Thank you for sharing your feedback. We sincerely feel for the distress this situation caused you and your family. After reviewing the situation, we understand that the issue you encountered was related to your HVAC system, not the plumbing work we performed and tested during the water heater installation. As a plumbing company, we do not handle HVAC issues as they are not within the scope of our training, and we always recommend reaching out to a licensed HVAC professional for assistance with matters concerning your furnace or ventilation.
We understand how concerning it must have been to hear the carbon monoxide alarm and then to manage that situation, and we deeply regret that it added to your stress that evening. Your safety is always our top priority, and we want to ensure that you received the appropriate support to resolve the issue which is why the plumber advised to reach out to an HVAC company.